Many people are always cautious with money transfers. They double-check and triple-check every detail before hitting the send button. However, mistakes are inevitable, and with only one wrong digit here and there, your hard-earned cash can be directed to the incorrect account. Learning how to reverse an equity transaction will be useful in such times.
Equity Bank has made it easy for its customer to make bank deposits or buy goods and services using their mobile phone. Even with the convenience, making payments to the wrong account is possible.
At some point, you may have sent money from your Equity Bank account to the wrong number. While such a mistake is common, it is important to know how to reverse it to avoid losing your money. Here is a guide on how to initiate the reversal process.
Can you reverse a transaction on Equity? Yes. If you sent money from your Equity account to the wrong Mpesa number, contact Equity Bank customer care immediately. You can reach them through either of the following methods:
After contacting them, you will be required to provide several details, including:
A reversal will be made after Equity Customer Care has confirmed that the money you sent to the wrong recipient has not been withdrawn. It will take between 24 and 48 hours for the money to reflect in your Equity Bank account.
It is important to find out if the wrong recipient has withdrawn the money or not. If the user has already withdrawn the money, Equity Bank may not help you recover it.
Lipa na M-Pesa has become one of the most convenient payment methods. However, you can make an erroneous payment by sending money to the wrong Paybill number.
If such happens, you need to initiate the reversal process to get back the money sent to the wrong account number. You can conveniently do this using the M-Pesa app, SMS, or Whatsapp chat with Zuri as follows:
If you want to initiate a Paybill reversal using the App, the transaction must have been done by the customer himself and using the App. Here is a detailed step-by-step guide on how to request an M-PESA reversal on the mySafaricom App:
After paying the wrong Paybill, you can request a reversal via SMS. Here are a few steps to follow:
Can you reverse an equity transaction online? You can reverse an equity Paybill transaction online by following the steps below:
Now you know how to reverse an Equity transaction sent to the wrong number. However, it is important to confirm whether or not the money has been withdrawn. If it has been withdrawn, Equity Bank cannot assist you.
Tuko.co.ke shared an article about how to send money from M-Pesa to Equity Bank. Equity and Safaricom have partnered to help Kenyans easily send money from M-Pesa to Equity. By using mobile banking, users can safely deposit cash through pay bill numbers.
Mobile money technology helps people send and receive money through their mobile wallets. This has significantly reduced queuing in the banks or ATMs to transfer, deposit, or withdraw money.
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How to reverse an Equity transaction
How to reverse an Equity transaction sent to a wrong number - Tuko.co.ke
How to reverse money sent from Equity Bank to Mpesa wrong number